Services

Training

Consulting

Our Customer Success Training is designed to enhance your CSMs effectiveness in their every day work, and covers a wide range of topics, including:

•Best Practices for Efficient Account Health Monitoring

•Conducting Impactful Account Health Reviews

•Running Successful Executive Business Reviews

•Preparing SMART Success Plans

•Gathering, Reviewing and Acting on Customer Feedback

•Having a 360 view of your Customers: A Data Driven CS Approach

•Building Cross-Functional Relationships

•Account Discovery: Knowing Your Customer

•Assessing your Customer's Adoption Readiness

•Developing Governance and Communication Models

•Elevating your Customer Relationships to Executive Level

•Outcome Mapping: How to measure and communicate Value & ROI

•Becoming a Customer Advocate in your Organization

•Preparing and Publishing Customer Success Stories

Our training courses are currently being delivered exclusively online and can be customised based on your needs.

Book a call here to discuss your requirements:

https://calendly.com/john_tzagkarakis/chat

Consulting

We offer a range of bespoke consulting services, from setting up, to strengthening and sustaining a successful Customer Success function within your organisation.

Our consulting services are designed to bring Cross-Functional Alignment, ensure your CS Team works seamlessly with the rest of your Customer-facing Teams, and help your CS Leaders with:

Planning
Building and
Managing a High-Performing CS Team.

This includes, but is not limited to:

•Account Segmentation & Designing your Customer Journey

•Building a CS Playbook

•Planning your CS Organization & Team Structure

•Monetizing your CS Offering

•Developing Compensation Plans

•Hiring, Onboarding, Rewarding and Retaining Top CSM Talent

•Establishing Team Goals and Metrics, and Managing a CS Team

•Reporting Results & Communicating your CS Team's Impact

•CS Technology and Operations

We are currently working virtually with consulting clients.

Book a call here to discuss your requirements:

https://calendly.com/john_tzagkarakis/chat